Terms of Service

1. Acceptance of these Terms

By downloading, accessing or using the Services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Services. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and "you" includes that organization.

2. Eligibility and accounts

You must be at least 16 years old and legally capable of entering into a binding agreement to use the Services. Where an app store assigns an age rating to one of our applications, that rating also applies. Where an account is required, you agree to provide accurate information, keep your credentials confidential, and accept responsibility for activity that occurs under your account. Notify us promptly at [email protected] if you suspect unauthorized use.

3. Licence to use the Services

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to install and use our applications and to access our websites for your personal or internal business purposes. You may not: copy, modify, distribute, sell or lease any part of the Services; reverse engineer or attempt to extract source code except to the extent permitted by applicable law; remove or obscure proprietary notices; or use the Services to build a competing product.

4. Acceptable use

You agree not to use the Services to:

• break any law or regulation, or infringe the rights of others, including intellectual property, privacy and personality rights;
• upload, generate or distribute content that is unlawful, defamatory, harassing, hateful, sexually exploitative of minors, or otherwise harmful;
• create content that impersonates a real person or misrepresents your identity or affiliation;
• attempt to gain unauthorized access to the Services, other accounts, or our systems and networks;
• interfere with or disrupt the Services, including through malware, denial-of-service attempts, scraping at scale, or bypassing rate limits, credit systems and technical restrictions;
• abuse promotions, credits, trials, refund or purchase mechanisms in a misleading, automated or fraudulent way;
• use the Services for automated decision-making about individuals in ways that violate applicable law, or in any high-risk activity where failure could lead to death, personal injury or severe damage.

We may investigate suspected violations and may suspend or terminate access as described in section 16.

5. AI features, outputs and ownership

Some Services use machine learning and generative AI. AI outputs are probabilistic: they may be inaccurate, incomplete, biased or out of date, and they may resemble content produced for others. We do not guarantee that any output is accurate, original or suitable for a particular purpose, and outputs are not professional advice (including legal, medical, financial or tax advice).

You are responsible for reviewing and verifying outputs before you rely on or publish them, and for the content you submit to AI features and any third-party rights in it. You must not submit personal data of others without a lawful basis, or confidential information you are not permitted to disclose. We may apply usage limits, and we may change, limit or discontinue AI features at any time.

As between you and us, you keep whatever rights you have in the inputs you provide and in the outputs generated for you, to the extent permitted by applicable law; we do not claim ownership of your outputs. Because copyright and similar rights in AI-generated material vary by jurisdiction, we cannot guarantee that outputs are protectable or that they do not overlap with material generated for others. You are responsible for how you use them.

6. Your content

You retain ownership of content you submit to the Services. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process and transmit your content solely to operate, provide, secure and improve the Services, and to comply with law. This licence ends when your content is deleted from our systems, except for backups and records we must retain. If you send us feedback or suggestions, we may use them without restriction or obligation to you.

We will not use your uploaded content to train generalized AI models without your explicit consent. Retaining and deleting content is described in the Privacy Policy.

7. Purchases, subscriptions and app stores

Paid features may be offered as one-time purchases, credits or subscriptions. Where you buy through an app store (for example Google Play or the Apple App Store), the transaction is between you and that store: billing, payment methods, renewals, cancellations and refunds are handled under the store's terms, and we do not receive your payment card details.

• Renewals. Subscriptions renew automatically for the period you selected unless you cancel at least 24 hours before the end of the current period in your store account settings.
• Trials and promotions. Introductory offers convert to a paid subscription at the price shown at purchase unless cancelled before the offer ends; eligibility rules set by the store apply.
• Restoring purchases. Purchases and entitlements are tied to the store account used to buy them. You can restore them in the app or by signing in to the same store account on a new device.
• Price and plan changes. We may change prices or plan features; where required, we will give notice and the store will ask you to confirm before a renewal at a higher price.
• Refunds. Refund requests are handled by the store under its policies, and we will assist where we reasonably can.

8. Reporting content or abuse

If you believe content available through the Services is unlawful, infringing, harmful or otherwise violates these Terms, report it to [email protected] with the subject "Content report". Please include enough detail for us to locate the material (for example a link, screenshot or app and account identifier), why you believe it violates these Terms or the law, and your contact details. We review reports, may remove or restrict access to content, may suspend accounts in serious or repeated cases, and may notify the reporting party of the outcome where appropriate. Reports made in bad faith may themselves breach these Terms.

9. Intellectual property

The Services, including software, design, text, graphics, logos and trademarks, are owned by Polaris Wing or its licensors and are protected by intellectual property laws. Except for the limited licence in section 3, no rights are granted to you. If you believe content made available through the Services infringes your copyright, contact us at [email protected] with the details of the work, the allegedly infringing material, your contact information and a statement that you have a good-faith belief the use is unauthorized, and we will review and act as appropriate.

10. Third-party services

The Services may include third-party components, app store services, AI model providers and links to third-party sites. Those services are governed by their own terms and privacy policies, and we are not responsible for them. Open-source components are provided under their respective licences.

We do not display third-party advertising in our applications. If that changes for a specific product, we will say so clearly in the app and update our Privacy Policy.

11. Availability, beta features and changes

We may modify, update, suspend or discontinue any part of the Services, including features you use, and we do not guarantee uninterrupted or error-free availability. Where practical, we will give reasonable notice of material changes, and we are not obliged to keep older versions of an application available or compatible. You are responsible for keeping your device, operating system and app version up to date.

Features labelled beta, preview, experimental or similar are provided for testing, may change or be withdrawn without notice, may be less reliable, and should not be relied on for important work.

12. Support

We provide support for our applications at [email protected]. Please include your app version, device model and operating system, a description of the issue and, where useful, screenshots. Support is provided in English and, where our team is able, in other languages. Store operators are not responsible for providing support for our applications.

13. Disclaimers

To the maximum extent permitted by law, the Services are provided "as is" and "as available", and we disclaim all warranties, whether express, implied or statutory, including merchantability, fitness for a particular purpose, title, accuracy and non-infringement. We do not warrant that the Services will meet your requirements or that AI outputs will be accurate or lawful in your jurisdiction. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

14. Limitation of liability

To the maximum extent permitted by law, Polaris Wing will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenues, data, goodwill or business opportunities, arising out of or relating to the Services. Our total aggregate liability for all claims relating to the Services will not exceed the greater of (a) the amount you paid us for the Services in the twelve months before the claim arose, or (b) USD 100. Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

15. Indemnification

You agree to indemnify and hold harmless Polaris Wing and its officers, directors, employees and agents from claims, damages, liabilities and reasonable costs (including legal fees) arising from your use of the Services, your content, or your breach of these Terms or of applicable law.

16. Suspension, termination and deletion

You may stop using the Services at any time and, where an account exists, delete it in the app or by contacting us. We may suspend or terminate your access if you materially breach these Terms, if required by law or app store rules, or if we discontinue the Services. Sections that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification and governing law — will survive. Information about how to delete your account and data, and what we retain afterwards, is set out in the Privacy Policy.

17. Governing law and disputes

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles, and the courts of Hong Kong will have jurisdiction over disputes, unless mandatory consumer protection law in your country of residence provides otherwise. Before starting formal proceedings, please contact us at [email protected] so we can try to resolve the matter directly.

18. Changes to these Terms

We may update these Terms from time to time and will post the revised version on this page with a new "Last updated" date. For material changes we will provide additional notice, such as an in-app notice or an email. If you continue to use the Services after the changes take effect, you accept the updated Terms.

19. General

These Terms together with the Privacy Policy are the entire agreement between you and us regarding the Services. If a provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control. You agree to comply with applicable export control and sanctions laws. Notices to us should be sent to the contact address below. Where these Terms are translated, the English version governs to the extent permitted by law.

20. App store terms

If you obtained an application through an app store, you acknowledge that: these Terms are between you and Polaris Wing only, and not with the app store operator; the store operator has no obligation to provide maintenance or support for the application; the store operator is not responsible for any claims relating to the application, including product liability, regulatory compliance or intellectual property claims; and the store operator and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Your use of the application must also comply with the applicable store's terms of service.

21. Contact

Questions about these Terms can be sent to [email protected]. We are Polaris Wing Technology Limited.